For clinicians

A referral pathway you can trust

You refer a patient after establishing a tinnitus, hyperacusis, or misophonia diagnosis. Kodama takes responsibility for delivering the defined program: self-paced, CBT-informed education with a weekly written check-in from a trained coach. It is a handoff of the sound-distress program, not the patient’s medical, audiologic, psychiatric, or emergency care. With the participant’s authorization, we report back when you request an update.

Built for ENT/otolaryngology, audiology, neurology, and the NPs and PAs who see these patients first.

Start here

Where Kodama fits in your specialty

Choose your discipline to see the patient we expect from you, what Kodama does, and what you'll get back if you ask.

For ENT: a next step after the medical work-up is complete.

What you may be seeing

Medical and audiologic evaluation may be complete, while tinnitus-related distress and functional interference remain.

What Kodama does

Provides a structured, CBT-informed educational sequence for the distress side, so the visit does not end at “there is nothing more we can do.”

What comes back

With the participant’s authorization, referral acceptance and progress on validated measures are available whenever you request an update.

Best fit: post-work-up, non-pulsatile tinnitus with clinically meaningful distress.

Referral criteria

Is this patient appropriate for Kodama?

Kodama fits patients whose distress can be addressed behaviorally and whose medical cause is ruled out or actively managed elsewhere.

Appropriate to refer

  • An established tinnitus, hyperacusis, or misophonia diagnosis following the appropriate medical or audiologic evaluation
  • Chronic symptoms that persist after reassurance, amplification, or sound therapy
  • Sleep disruption, avoidance, or functional impairment driven by the response to sound
  • Able to engage in English with a weekly written check-in
  • Able to practice about 30 minutes a day and complete roughly 30–45 minutes of module reading each week

Evaluate first: do not refer yet

  • New, one-sided, or pulsatile tinnitus
  • Sudden or recent change in hearing
  • Dizziness or vertigo alongside the sound symptom
  • Untreated hearing loss without an audiology work-up
  • Active suicidality or an acute psychiatric need
  • Suspected retrocochlear pathology or unexplained neurological findings

Kodama is not a crisis service, does not diagnose, and is not a substitute for medical evaluation.

How to refer

Four steps, no paperwork on your end

The patient enrolls and names you. Kodama handles intake, eligibility, baseline assessment, and program assignment.

  1. 1

    Screen against the criteria

    Confirm no unresolved medical question or red flag remains.

  2. 2

    Send the patient to enrollment

    Ask them to name you as the referring clinician so they can consent to progress updates.

  3. 3

    Kodama runs intake

    Kodama confirms the established diagnosis and referral history, applies eligibility criteria, records baseline measures, and assigns the appropriate program.

  4. 4

    Request an update when you need one

    With the participant’s authorization, request acceptance, progress, engagement, or relevant notes through Kodama’s secure communication channels. Reports are not sent on a fixed schedule.

The service

A standardized program with defined opportunities for referral back to individualized care

Every referral follows the same program structure, coaching method, safety process, and reporting standard. Medical, audiologic, psychiatric, and emergency needs remain outside the program’s scope.

Program guidance
Self-paced educational modules with a weekly written check-in for accountability and pacing, written by a trained coach following a fixed method. At launch that coach is the program’s designer, Veronica Hollabaugh, MSN, RN, PMHNP-BC, working in the coach role. The credential informs program design; Kodama does not provide diagnosis, prescribing, psychotherapy, or individualized psychiatric treatment.
Monitoring & response
The portal and communication channels are not continuously monitored. Routine check-ins and messages typically receive a response within 48 hours. They must not be used for emergencies.
Safety & referral out
The PHQ-9 is administered at intake, and the C-SSRS Screener follows at intake only when item 9 is positive. Every two weeks the participant completes the PHQ-2, the GAD-2, and a standalone PHQ-9 item 9 screen. Any positive ideation screen displays crisis resources and triggers the program’s fixed referral-out response; Kodama does not tier ideation by severity. Other needs beyond program scope are referred to an appropriate outside provider.
Reporting back
With the participant’s authorization, a written summary of acceptance, relevant notes, validated measure movement, and engagement is available on request and formatted to add to your note. Reports are not sent on a fixed schedule.
Privacy & transmission
Enrollment and records are handled in Practice Better. Reports and referral information may be exchanged through secure email, Spruce secure messaging, or secure fax. Kodama has signed business associate agreements in place for the services it uses to handle protected health information.

Programs

Three condition-specific pathways

All programs are self-pay, outside insurance billing. Your practice never bills, codes, or collects anything.

Tinnitus

8 modules

A CBT-informed sequence for tinnitus distress, including attention, appraisal, sleep, and relapse prevention.

TFI · PHQ-9 · GAD-7

Strong evidence base: Cochrane review, VA/DoD guideline, multiple RCTs

View tinnitus program

Hyperacusis

10 modules

One unified module sequence for every presentation, with emphasis adjusted at the weekly check-in and standing safety rules for sound-induced pain.

HIQ · PHQ-9 · GAD-7

Preliminary evidence: one face-to-face RCT; no digital-format trial yet

View hyperacusis program

Misophonia

8 modules

From understanding the conditioned response through gradually meeting trigger sounds and situations again.

S-Five · PHQ-9 · GAD-7

Early evidence: condition-specific sourcing still in progress

Enrollment opens soon: not yet accepting referrals; email us to be notified

View misophonia program

If you request an update

A concise update you can use

Request an update any time and you’ll get something focused on change, engagement, safety, and the next clinical decision, not a transcript of the patient’s program activity.

  • Acceptance and baseline confirmation
  • Validated symptom and distress measures
  • Engagement and weekly review status
  • Referral-out information when it is relevant to the update you request

Illustrative example, not a real patient

Progress update · Week 4

On track
ProgramTinnitus guided CBTReview periodWeeks 1–4
TFI60 → 4020-point improvement
PHQ-910 → 5Mild range
GAD-710 → 5Improving
Program summary

Engaging consistently. Sleep disruption and sound-related avoidance are improving. No safety referral was triggered. On track with the expected program pace.

Constructed numbers, shown to illustrate report format only, not an average or expected result. Shared through a secure channel, with participant authorization, when you request an update; not sent on a fixed schedule. Kodama's own outcome data is still being collected (see Evidence, below).

Evidence

Built from the clinical literature

Sources are named, and the distinction between strong, moderate, and preliminary evidence is explicit.

  • Strong
    CBT is guideline-recommended for tinnitus-related distress.Cochrane Systematic Review, 2020; VA/DoD Clinical Practice Guideline, 2024
  • Strong
    Guided digital delivery held up against face-to-face clinical care.Beukes et al., JAMA Otolaryngology–Head & Neck Surgery, 2018
  • In progress
    Kodama is collecting outcomes using validated instruments.Results will be reported when the dataset is ready to support them.
Read the full evidence page

FAQ

Questions clinicians ask before referring

Scope, responsibility, reporting, risk, and billing, answered plainly.

Does referring change my relationship with the patient?

For the defined sound-distress program, yes: it is a handoff. Kodama assumes responsibility for delivering and monitoring that program. Your broader relationship with the patient is unaffected, and medical, audiologic, psychiatric, and emergency care remain outside Kodama’s scope. There is no co-signature or supervisory obligation on your part.

What exactly comes back to me?

Nothing on a fixed schedule. With the participant’s authorization, request an update any time and you’ll receive a short written summary covering acceptance, relevant notes, instrument scores, engagement, and any pertinent referral-out information. It is sent through a secure channel and designed to be added to your own note. If no authorized referring clinician is named, no clinician report is sent.

How is risk handled between updates?

The PHQ-9 is administered at intake, with the C-SSRS Screener added at intake only when item 9 is positive. Every two weeks the participant completes the PHQ-2, the GAD-2, and a standalone PHQ-9 item 9 screen. Any positive ideation screen displays 988 and emergency resources and triggers the program’s fixed referral-out response, without tiering by severity. Other needs beyond Kodama’s scope are referred to an appropriate outside provider. The portal and communication channels are not continuously monitored, and routine check-ins and messages typically receive a response within 48 hours.

Does my practice touch billing?

No. Programs are self-pay and outside insurance billing. Your practice does not bill, code, collect payment, or create a Kodama portal account.

Can I refer while the patient is still in work-up?

Not yet. Kodama expects the relevant diagnosis and medical or audiologic evaluation to be established before referral. Red flags and unresolved diagnostic questions should remain with the appropriate medical or audiologic provider.

Before you refer

Questions about a specific patient?

Use Kodama’s secure email, Spruce messaging, or secure fax when sharing identifiable health information. We will tell you plainly whether Kodama is the right next step or the patient should remain in work-up.

Routine messages typically receive a response within 48 hours. These channels are not continuously monitored and must not be used for emergencies.

Secure email: referrals@kodamahealth.com

Secure Spruce call/text 216-553-3363

Secure fax 216-877-1257