The service
A standardized program with defined opportunities for referral back to individualized care
Every referral follows the same program structure, coaching method, safety process, and reporting standard. Medical, audiologic, psychiatric, and emergency needs remain outside the program’s scope.
- Program guidance
- Self-paced educational modules with a weekly written check-in for accountability and pacing, written by a trained coach following a fixed method. At launch that coach is the program’s designer, Veronica Hollabaugh, MSN, RN, PMHNP-BC, working in the coach role. The credential informs program design; Kodama does not provide diagnosis, prescribing, psychotherapy, or individualized psychiatric treatment.
- Monitoring & response
- The portal and communication channels are not continuously monitored. Routine check-ins and messages typically receive a response within 48 hours. They must not be used for emergencies.
- Safety & referral out
- The PHQ-9 is administered at intake, and the C-SSRS Screener follows at intake only when item 9 is positive. Every two weeks the participant completes the PHQ-2, the GAD-2, and a standalone PHQ-9 item 9 screen. Any positive ideation screen displays crisis resources and triggers the program’s fixed referral-out response; Kodama does not tier ideation by severity. Other needs beyond program scope are referred to an appropriate outside provider.
- Reporting back
- With the participant’s authorization, a written summary of acceptance, relevant notes, validated measure movement, and engagement is available on request and formatted to add to your note. Reports are not sent on a fixed schedule.
- Privacy & transmission
- Enrollment and records are handled in Practice Better. Reports and referral information may be exchanged through secure email, Spruce secure messaging, or secure fax. Kodama has signed business associate agreements in place for the services it uses to handle protected health information.